About us, since 2000
26 years of valley pools.
A San Jose pool and spa company that customers know by name.
Our story
Started in 2000. Still answering the phone.
Genie Pool and Spa Service has looked after swimming pools and spas in Santa Clara County since 2000. Most of the week is weekly maintenance for homes, apartment communities, HOAs and managed properties. The rest is the repair and equipment work that keeps those pools running.
We have grown by keeping customers rather than chasing them. Some have been with us for ten years, one property manager downtown for fifteen. Some started with a single repair and moved over to weekly service later.
What they mention most is not the water, although the water is the job. It is that someone answers, shows up when they said they would, and explains the work before doing it.
At a glance
- Company
- Genie Pool and Spa Service Inc
- In business since
- 2000 (26 years)
- Based in
- 3851 Charter Park Dr STE U, San Jose, CA 95136
- Office hours
- Monday to Friday, 8:00am to 4:30pm
- Google rating
- 5.0 stars
- Customers
- Homeowners, apartment communities, HOAs and property managers
- Services
- Weekly Pool & Spa Cleaning and Maintenance, Commercial Pool Maintenance, Pool & Spa Equipment Repair, Pool & Spa Equipment Installation, Pool Automation & Heater Solutions, Pool Leak Detection & Repair
- Service area
- San Jose, Santa Clara, Sunnyvale, Cupertino, Saratoga, Campbell, Los Gatos, Monte Sereno, Mountain View, Milpitas, Morgan Hill, and Santa Clara County
The people
The names in our reviews.
Customers write about Alex and the office by name. These are the people you will deal with.
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Alex
Field technician
One of the people out on the route and on repair jobs. A long time customer calls them a rockstar, and they meant it.
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The office team
Scheduling and billing
Keep work orders, schedules and invoices accurate, and pick up the phone during office hours.
How we work
Three things, done every week.
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Answer the phone
When something goes wrong with a pool, people want a person. Customers tell us that is the main reason they stay.
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Show up
A set day, every week. The same people, who know your pool and your gate code and your dogs.
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Fix it right
Find the real cause, explain it in plain words, and do the repair properly the first time.
Google reviews
In our customers' own words.
Real reviews from the Google profile, word for word. They mention Alex and the office by name, which tells you more than we could.
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Genie Pool and Spa has been amazing to work with. Their pool service is always thorough and reliable, and they consistently keep everything looking great. I’ve also used them for repairs, and they handled everything quickly and professionally. Great service and always on time. Truly a fantastic company and I’m happy to recommend!!
Shareil E
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Two years ago my doctor told me I can’t clean my pool anymore due to my back. I called places and they all had an issue of me having dogs. I found genie pool and spa and Have used them from 2 years to present. They maintain my pool and spa. I also had them do some work to upgrade my pool system. I have been very pleased with them and they keep the pool and spa extraordinary. The staff is amazing. They are super friendly and always there to help with questions. I have a set day as well which is awesome. Another plus they have no issues of anyone owning dogs. I highly recommend genie pool and spa.
Sandy M
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Great experience with Genie Pool and Spa. They provide fantastic pool service and repairs. Very happy with their work!
Sam
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I had Genie Pool & Spa install the pool pump for me. The person who installed the pump was professional and knowledgeable and charged me reasonable amount. Few months later I called them back to check on some other problem. Promptly they showed up and checked out the system for me. I highly recommend them
Toseef Koliyariwala
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I’ve been using Genie Pool and Spa for years and I’m very happy with all the services and the service managers. I’d highly recommend them!
Romina Braley
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Genie Pools has been servicing our backyard pool with attached spa, for over 6 years. The people at Genie pools are very professional, thorough, dependable, reliable and do a great job with both weekly maintenance as well as troubleshooting and solving problems. Our pool/spa is a bit challenging because it is an older salt pool/spa and can be a bit tricky. It is wonderful to have folks we can trust, that know how to handle the pool and show up and do what they say they will do, with grace and professionalism! My husband and I are very grateful for their excellent service!
Ann Heile
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Bought a brand new pentair pool walker and it died out of the box. Pentair sent me to another service provider who did not bother to respond. 180 degrees different with Genie. They were responsive and got the walker fixed in good time and installed it for me without needing me to be around etc. Seamless. Lucky for pentair they have at least one good service provider. I would recommend Genie Pool but would hesitate to recommend pentair!
KM Chong
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I’ve been using Pool Genie for over 10 years on repairs for my pool from time to time and last year I went with them on regular pool maintenance and couldn’t be happier! The communication is great and they’re always there for me when I need them. Always quality work too! Highly recommend!
Max Ramsay
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Genie Pool and Spa Service Inc. has been our pool service provider for many years. We have always been satisfied with their timely responses and appreciate their weekly services. Their team is always very professional and knowledgable.
El Gato Penthouse ELG PENTHOUSE
Talk to us about your pool.
Call the office Mon to Fri, 8 to 4:30, or send a quote request any time.