Pool and spa equipment repair in San Jose, CA

Pool & Spa Equipment Repair
Pool and spa equipment repair
We find the actual cause, explain it in plain words, and fix it the right way.
Most pool problems start on the equipment pad: a pump that will not prime, a filter running at high pressure, a heater that will not fire, a light that went out, a control panel that lost its settings. We repair all of it, on pools we maintain and on pools we do not.
Customers tell us what they value is the explanation. Before we fix something we tell you what failed, why, and what your options are.
Equipment Repair
What we repair
- 01
Pumps and motors
Priming problems, leaking seals, noisy bearings, motors that trip or will not start.
- 02
Filters
Cartridge, DE and sand filters: high pressure, torn grids or cartridges, cracked tanks, leaking valves.
- 03
Heaters
Gas heaters and heat pumps that will not fire, cycle on and off, or never get the water warm.
- 04
Lights, cleaners and controls
Pool and spa lights, automatic cleaners, timers, valves and control panels.
What we look at
Inside the equipment.
The parts we check first, and what each one tells us when it starts to go.
- Strainer basket. Catches debris before the impeller. A cracked lid or worn o-ring lets air in and the pump loses prime.
- Impeller housing. Where clogs and wear show up as weak flow and noise.
- Shaft seal. The usual source of a slow drip under the pump. Cheap to replace early, costly if it takes the motor with it.
- Motor. Humming, screaming or tripping the breaker point to bearings, capacitors or the motor itself.
- Pressure gauge. The first thing we read. Pressure creeping up means the filter needs cleaning or something downstream is blocked.
- Tank clamp. Holds the tank halves together under pressure. Checked and seated properly every time the filter is opened.
- Cartridge elements. Cleaned on a schedule, replaced when torn or worn out. Most clarity problems start here.
- Drain. Lets the tank empty for service. A worn plug or o-ring is a small leak worth fixing.
- Exhaust vent. Has to stay clear. Nests, debris and soot here affect how the heater fires.
- Control board. Error codes tell us where to start: ignition, pressure, flow or temperature.
- Heat exchanger. Water chemistry matters most here. Scale and corrosion shorten its life.
- Burner tray. Cleaned and checked when a heater clicks but will not light, or lights and drops out.
- Controller. Schedules, spa mode, heat settings and app control. We program it for how you use the pool.
- Relays. Switch the pump, lights and heater. A failed relay looks like a dead pump.
- Valve actuator. Turns the valves between pool and spa. When spa mode stops working, we check here first.
- Temperature sensor. Tells the system the real water temperature. A bad reading means a cold spa or a heater that never stops.
Worth a call
Signs it is time to call
- Pump humming, screaming or running with no water moving
- Filter pressure climbing even after a cleaning
- Water around the equipment pad
- Heater clicking but never lighting
- Spa slow to heat or jets weak
- Control panel showing errors or losing its schedule
I highly recommend Genie Pools Service. The team is professional, prompt, and reliable. Whenever there’s an issue, they don’t just show up — they solve the problem the right way. It’s hard to find a pool service you can trust, but these guys truly deliver. If you’re looking for dependable service and great communication, give them a shot — it’s well worth it. — John Vasquez
Questions
Equipment Repair, answered.
Do you repair equipment you did not install?
Yes. We repair pools we do not maintain and equipment we did not install.
Should I repair or replace?
It depends on the age of the equipment and what failed. We will tell you plainly which makes more sense and why.
Do you work on spas too?
Yes. Spa pumps, heaters, jets, lights and controls.
More services
Everything else the pool needs.
-
01
Weekly Cleaning & Maintenance
A set day every week. Water tested and balanced, pool and spa cleaned, equipment checked.
Learn more -
02
Commercial Pool Maintenance
For property managers, HOAs and apartment communities. One call, accurate paperwork, a crew that shows up.
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03
Equipment Installation
New pumps, filters, heaters, lights and cleaners, sized for your pool and installed cleanly.
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04
Automation & Heaters
Control panels, app control, heaters and heat pumps set up so the pool runs itself.
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05
Leak Detection & Repair
Losing water? We find where it is going and fix it, from the equipment pad to the lines.
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Get a quote for equipment repair.
Call the office Mon to Fri, 8 to 4:30, or send a quote request any time.